DELIVERY & RETURNS

DELIVERY

We have a reliable and affordable delivery service for all UK and international clients and quotes can be provided for all purchases. We do not include delivery costs in the price of any of our products, though costs are estimated at point of purchase according to delivery location. For example, if you specify a London address for delivery, the charge estimated will range from £6 to £220, depending on the size and quantity of items. For UK addresses, we will contact you to confirm delivery costs in the event of any difference from the estimate quoted. For all international deliveries, we will contact you to confirm the delivery cost. Shipping may incur additional charges, such as import duties, so the cost given at point of purchase is an estimate only. We also advise all international customers get in touch with their local authorities in case of specific import duties.

Please check your items within 14 days of the date of delivery and inform us immediately of any damage in transit or defect. If you have any queries on delivery, please do get in touch by e-mail mail@roseuniacke.com or call +44 (0) 20 7730 7050.

Due to forthcoming EU legislation, we are temporarily unable to process any order for delivery to an EU address. Please contact our teams at mail@roseuniacke.com for further details.

DELIVERY ACCESS

Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.

RETURNS

Please contact us quoting your invoice number, no later than 28 days from the date you receive your purchase, stating that you will return the item including the original packaging. Provided the item is in saleable condition, we will refund or replace the item(s) or credit the amount against a future purchase, along with any standard delivery charges. (Where expedited or bespoke shipping was requested we regret that we are unable to offer a refund on this cost.)

This does not affect cancellations or your statutory rights.

Please note that Rose Uniacke Editions furniture & lighting, special orders, items that have been assembled, made-to-order items, can only be returned or exchanged if faulty. Some items, including bedlinen, can only be returned if unopened and in their original packaging.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office. Returns and exchanges will be processed as soon as possible after arrival. Credit can be used against your next order, both online and with telephone orders.

Our returns address is: Rose Uniacke, 76-84 Pimlico Road, London, SW1W 8PL.

This service is applies to UK orders only, international orders outside of the 7 day cancellation period, must contact mail@roseuniacke.com or contact us on +44 (0) 20 7730 7050

APPROVALS

We offer an approval service for clients within London, and sometimes further afield, which gives you the opportunity to try an item before committing to a purchase. Please contact our team for further details.

CANCELLATIONS

You are entitled to cancel your contract if you wish providing you act within 7 working days of placing your order with us. If you wish to exercise this right prior to dispatch of goods please email mail@roseuniacke.com or call us on +44 (0) 207 730 7050. If your order has already been dispatched please follow our Returns information. Please note your right to return products does not apply on made-to-order items, those made to your specifications including bespoke furniture items. This does not affect your statutory rights.

CANCELLATION OF FURNITURE ORDERS/MADE TO ORDER ITEMS

If you wish to cancel an order you may do so by emailing mail@roseuniacke.com .The majority of our furniture (and lighting) items are bespoke items and so in the event that having placed an order you wish to cancel it, if this is outside the 7 day period listed above, we will unfortunately have to charge a cancellation fee of 50% of the value of the order. This applies to cancellation of orders prior to delivery. If your order has already been delivered, unfortunately we do not offer a cancellation service. Please contact our sales associates by emailing mail@roseuniacke.com or call us on +44 (0) 207 730 7050 and we will be happy to advise you on the process.